Complaints2018-03-09T10:29:04+00:00

Complaints: Something not right?

Despite our best efforts to provide a quality service at all times, there may be occasions when the service provided does not meet the standards that we set for ourselves or that you might expect from us. We have therefore established a simple and effective complaints procedure so that problems can be resolved quickly and efficiently and to your entire satisfaction.

You can see our Complaints Procedure here.

11 Feb 2019 - We have been experiencing intermittent issues at our Weavers Quarter Energy Centre between  the 5th and 9th of February.

Engineers have fixed an issue with one of our boilers on Saturday afternoon and it has been running as normal since.

They will also be conducting tests to ensure the rest of the system is running smoothly.

Please be assured that we are monitoring the plant closely and will let you know once testing have been completed.

 

We apologise for any inconvenience caused.

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