Privacy Statement

This privacy statement informs you about how we process your personal information, and your rights to access the information we hold about you, For more information please email dpo@bdenergy.org.uk.

1. Privacy Notice

B&D Energy Ltd is committed to protecting your privacy when you access and use our services. This Privacy Notice, and any documents referred in it, outlines how B&D Energy Ltd are committed to the principals of data protection, how we ensure your information in safe and secure, and how we safeguard your privacy.

2.  What personal information do we process?

In order to provide you with a service, we need to collect certain information about you. The information collected includes:

• Your name and contact details

• Your bank details

• Your energy usage and associated information

• Your bills and account information

• Information you let us have during phone calls and emails

• Dates of occupancy

• Any details pertaining to vulnerability

3.  How do we collect your data?

We collect data from;

• Your Residential Supply Agreement

• Our automated meter reading system

• Our billing software

• When we communicate with you

• When you use our website

4.  How will we use your data?

We will use your data for the purposes of providing services to you both directly and through our partners and suppliers.

• We will create account for you that will hold your contact information, your interactions with us, your financial history, and your meter readings.

• The account information will be used to generate your bills.

• We will provide the account contact information to our contractors to enable them to provide services on our behalf such as operational services and fault repair.

• Anonymised data (you cannot be identified) will be used in data analysis to improve our services to you and the operational efficiency of our plant and equipment.

5.  Who we share your information with?

Where necessary we use a range of service providers and subcontractors to ensure we can provide you with the different services offered by B&D Energy Ltd. These subcontractors and service providers all have contracts in place with us that include data protection responsibilities.

We do not share your information with anyone else unless we feel that either yourself or somebody else is at risk of harm. In these circumstances, we will try to inform you as much as possible, however this may at times be retrospectively. We will inform you too of the reasons for why we are sharing your data.

We may also share personal information when we feel there’s a good reason that’s more important than protecting someone’s privacy. This doesn’t happen often, but we may share your information:

• In order to detect and prevent crime and fraud, or if there are serious risks to the public, our staff or to other professionals

• To protect a child; or

• To protect adults who are thought to be at risk, for example, if they are frail, confused or cannot understand what is happening to them

• If we’re worried about your safety or the safety of others. In the rare event that we consider the risk so great, we may need to share information straight away. We will not share your data with organisations outside the United Kingdom, unless we are required by other UK or European law for safety and security reasons.

We will never share your data for commercial reasons – we will never sell your data

6.  How we protect and store your information?

We will always do everything we can to ensure we store your information (both paper and electronically) safely, securely and confidentially. We will only make your information available to those who have a right to see it and will take relevant security measures to ensure this is always upheld.

7.  Where do we store your information?

All of your data is stored in the UK or in the EU.

8.  How long do we keep your information for?

Your information is kept for a maximum of seven years after which time it is deleted.

9.  Website Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. When you visit our website, we may collect information from you automatically through cookies or similar technology.

9.1 How do we use cookies?

We collect a number of cookies from our users for various reasons, not least to track our own performance – but also to let us serve you content tailored to your own specifications, hopefully improving your overall experience of the website. Amongst other things, the cookies we use allow users to register to make comments, allow us to calculate how many visitors we have and how long they stay on our site.

We do our utmost to respect users’ privacy. We use cookies to monitor and improve our services, we believe that your experience of the site would be adversely affected if you opted out of the cookies we use.

We use two types of cookies on our website; the first are ‘Necessary’ . Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

The second type of cookies we use are for ‘Statistics’. Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.. When you first use our website you have the option to opt out of enabling this type of cookie. The cookie notification message has details of the exact cookies we use and how to limit cookies to the necessary one only.

10.  Individual Rights

You have the right to request access, correct, update, limit and delete your information at any time. To do so, please email dpo@bdenergy.org.uk outlining what information you would like to access or exercise another individual right (e.g. correct, update, limit or delete the information we hold about you).

11.  Enquiries around the protection of your data

If you have an enquiry about how your information is used please email dpo@bdenergy.org.uk.

If you have a concern about the processing of your information you can also contact the Information Commissioner’s Office (ICO) at:

Address: Information commissioner’s Office, Wycliffe House, Water lane, Wilmslow SK9 5AF

Telephone: 0303 123 1113

Email: casework@ico.org.uk