Coronavirus – How we’re supporting our customers and employees.
During this difficult time, we know our customers may have concerns about their energy supplies.
Firstly, your supplies of heat and electricity will continue. Our heat generating plant is highly automated, requiring only minimal inspections and any essential work to ensure we can continue to generate our supplies of heat will go ahead as normal.
If you need to contact us, our phone number is working and we can answer your queries about your account as normal.
Following the latest Government guidance, we want to minimise the potential spread of infection to both you, your family and our employees. We will be suspending all non-essential activities inside customer properties such as servicing of equipment, manual meter readings and non-repair inspections until further notice. We will only be attending in the event of a complete loss of heating or hot water or a major leak. If an engineer is required to visit your property they will only do so if it is safe for you and them and we ask you to comply with the latest government guidelines on social distancing.
We have written to all of our customers with details of the measures we have put in place. If this has not yet arrived please email us and we can get another copy in the post to you.
Please be mindful that due to protecting both yourself and our engineers our service levels may differ to normal during this difficult time and we appreciate your understanding and patience.